Parking and Security Case Studies

The organizations that manage parking and security well share one thing in common: they stopped treating permits, enforcement, payments, and incidents as separate problems and started managing them as one connected operation.

These case studies show what that looks like in practice — across universities, municipalities, healthcare campuses, airports, and mixed-use developments across North America.

Results That Speak for Themselves

• 91% ticket collection rate in Year 1 — Town of Perth, Ontario, after implementing connected enforcement and payment workflows
• 37% annual budget savings — Cambrian College, after replacing manual processes with a unified parking and enforcement platform
• “Met 100% of our needs” — Chris Jones, CIO, Taylor University
• “I am an OPSCOM believer. It has really worked for us and I would tell anyone that.” — Executive Director of Facilities, large US healthcare organization
• “The dedicated experts have helped us customize the solution for our unique environment, which has helped our organization increase revenue and create the ultimate time efficiency.” — Brian Billings, Director of Campus Safety Services, Carleton University

Why Organizations Choose OPSCOM

Most parking problems aren’t caused by bad staff or wrong decisions. They’re caused by systems that don’t share data in real time — permits in one place, enforcement in another, payments somewhere else entirely.

OperationsCommander (OPSCOM) is built on a single shared database. ParkAdmin, ViolationAdmin, IncidentAdmin, and PL8RDR all operate from the same record — so when something changes in one part of the system, every other part sees it immediately.

The result is fewer disputes, less administrative overhead, stronger audit trails, and parking operations that feel under control rather than constantly reactive. Learn more about what makes a modern parking management system actually work.

Canadian Colleges and Universities

Carleton University — Ottawa, Ontario

With 29,000+ students, 9,000+ active permits, and 12,000+ annual violations, Carleton needed more than a parking system — it needed a unified campus safety and parking platform. OPSCOM connects permits, enforcement, LPR, incident management, and dispatch workflows in one shared database, giving parking and security teams a complete operational view across campus. Brian Billings, Director of Campus Safety Services, credits OPSCOM with helping the university increase revenue and create lasting time efficiency.

Cambrian College — Sudbury, Ontario

Managing 3,500+ permits and 4,000+ violations annually across 16+ parking areas, Cambrian replaced a manual, spreadsheet-based operation with a fully integrated OPSCOM platform — achieving 37% annual budget savings in the process. Kim Lair, General Manager of Ancillary Business Operations, described the platform as meeting their requirements fully while delivering outstanding support for a smaller-budget institution.

Saint Mary’s University — Halifax, Nova Scotia

Saint Mary’s security department replaced four separate systems — parking, enforcement, incidents, and locker management — with a single OPSCOM platform. The consolidation eliminated significant manual workload, connected security operations to parking data, and gave the university a PCI-compliant online payment environment for permits, violations, and locker rentals.

Brandon University — Brandon, Manitoba

When parking revenue dropped year-over-year and Brandon University couldn’t determine why, it was a clear sign their system wasn’t doing its job. OPSCOM replaced unsearchable spreadsheets with a connected platform that restored revenue visibility, made repeat offenders identifiable and actionable, and moved routine permit and payment transactions online.

Canadian Mennonite University — Winnipeg, Manitoba

With two parking lots and approximately 100 spaces, CMU needed a right-sized solution — not an enterprise platform built for a different scale. OPSCOM delivered online permit management, digital tire chalking for two-hour free parking enforcement, and secure hosted payment processing at a startup cost and recurring fee that fit a smaller institution’s budget.

Lakehead University — Thunder Bay, Ontario

Lakehead University connects parking and security data across two campuses using OPSCOM’s ParkAdmin, ViolationAdmin, and IncidentAdmin modules — giving administrators a unified operational view across multiple locations from one shared platform.

Humber College — Toronto, Ontario

Humber College streamlined parking and locker rentals through OPSCOM’s SSO integration, giving students and staff a single login experience across parking and campus services.

American Colleges and Universities

Anderson University — Anderson, Indiana

Managing 30+ parking lots, 1,850+ spaces, and 2,100+ annual permits, Anderson University replaced a bulky legacy system with OPSCOM — giving patrol staff real-time permit data on handheld devices and connecting enforcement directly to PeopleSoft financial workflows. The shift from disconnected tools to a unified platform improved enforcement consistency and eliminated manual financial reconciliation.

Taylor University — Upland, Indiana

Taylor’s CIO Chris Jones put it simply: “OperationsCommander has met 100% of our needs — very easy for non-technical folks to use, highly responsive customer service.” The university replaced a difficult legacy system with OPSCOM’s cloud platform, integrating Banner financial workflows and SSO to automate what had previously required manual effort at every step.

Texas Tech University Health Sciences Center — El Paso, Texas

TTUHSC El Paso replaced a manual, in-person parking administration process with a fully online OPSCOM platform — giving students, staff, faculty, and clinical visitors the ability to purchase permits, pay violations, and manage accounts at any time without office visits.

University of North Alabama — Florence, Alabama

After switching from a competitor platform, UNA implemented OPSCOM to manage 8,000+ annual permits and 10,000+ violations with real-time handheld enforcement, digital tire chalking, Banner financial integration, and a self-service portal that eliminated routine office visits for the campus community.

Columbus College of Art & Design — Columbus, Ohio

CCAD modernized campus parking across 14 downtown buildings with OPSCOM’s virtual permit management, SSO and Banner integration, and mobile enforcement workflows — creating a flexible, connected operational foundation that supports both current parking needs and future campus safety initiatives.

Indiana Institute of Technology — Fort Wayne, Indiana

Indiana Tech replaced an outdated, paper-heavy parking system with OPSCOM’s digital permit management, violation tracking, and mobile LPR enforcement — delivering significant cost savings and a measurably better experience for students and staff from day one.

Augsburg College — Minneapolis, Minnesota

Augsburg College manages campus parking and security through OPSCOM with a custom SSO integration, giving students and staff quick, secure access to parking services through their existing AugNet credentials.

Victor Valley College — Victorville, California

Victor Valley College Campus Police rely on OPSCOM daily to validate vehicles and manage parking compliance using handheld LPR technology — streamlining enforcement across a busy community college campus.

Municipalities and Government

Town of Perth — Ontario

Perth manages 2,000+ annual permits and 5,500+ violations under Ontario’s Provincial Offences Act. After implementing OPSCOM as a single system of record for all parking and by-law enforcement activity, the town achieved a 91% ticket collection rate in Year 1 — a direct result of connected enforcement, payment, and court processing workflows operating from the same database.

Town of Smiths Falls — Ontario

Smiths Falls eliminated paid parking meters and replaced them with free two-hour parking — but free parking still requires enforcement. OPSCOM’s digital E-chalking, automated POA court workflows, MTO vehicle owner lookups, and NIC letter automation replaced pen-and-paper enforcement with a fully defensible, POA-compliant digital operation.

Borough of Kane — Pennsylvania

Kane offers free public parking but faces unique enforcement challenges from seasonal restrictions and winter snow-clearing operations. OPSCOM replaced manual citation processes with digital enforcement workflows, online appeals, and improved repeat offender tracking — modernizing operations without changing the community’s accessible parking model.

Mixed-Use Developments and Property Management

The Village at Valley Forge — King of Prussia, Pennsylvania

This 122-acre mixed-use community — combining 2,500 residential units with retail, office, healthcare, and hotel facilities — was struggling with unauthorized overnight parking and an inconsistently enforced three-strike towing policy. OPSCOM deployed a working solution in under a month, giving enforcement staff mobile tools, centralized violation history, and evidence-based workflows that reduced towing disputes and improved parking availability for authorized users.

Forks North Portage — Winnipeg, Manitoba

FNP manages 20+ downtown lots in support of Winnipeg’s downtown revitalization mandate. OPSCOM connected paid parking management, pay-by-phone, mobile enforcement, drive-by LPR validation, and a custom FinanceAdmin module for subscription billing and receivables — consolidating multiple legacy systems into one unified downtown parking platform.

Airports

Burlington International Airport — Burlington, Vermont

BTV operates 24/7 but its parking office was open only on weekdays from 9am to 5pm — creating persistent friction for airline crew and staff keeping non-traditional hours. OPSCOM’s ParkAdmin gave the airport a fully online permit management environment where employees and crew can purchase, renew, and manage parking access at any time, with automated renewal reminders replacing a manual annual process.

Explore by Industry

• Higher Education Parking and Security
• Municipal Parking Enforcement
• Healthcare Campus Parking
• Property Management Parking
• Smaller Operations and SMB Parking

Ready to See It in Action?

Every organization in this library started with the same question: is there a better way to manage this? The answer, in every case, was yes.

Request a Demo and we’ll show you what OPSCOM looks like for an operation like yours.